Online Banking & Telephone Banking FAQs

How do I access the new system?

Continue to visit www.StartBank.com to access the new system. The initial access is now the same for both Business Account Holders and Personal Account Holders.

Will I have to change my username when logging in for the first time?

Most likely, yes. That is due to the number and type of characters that our new system requires. The new system requires the username to have a minimum of 6 characters (letters or numbers only). It does not allow for special characters.

Here are some examples:

If your existing username is 6 characters with no special characters, i.e. tsmith – you may continue to use it exactly as is.

If your existing username is 5 characters, you must add the number "1" to meet the minimum 6 character requirement. For example, if your current username name is thill, it would become thill1.

If your existing username is 4 characters, you must add the numbers "1" and "2" to meet the minimum 6 character requirement (Numbers must be added in sequence to get to 6 characters). For example, if your current username is tlee, it would become tlee12.

If your existing username contains a special character, it must be eliminated. For example, if your current username is tim_lee, it would become timlee. Another example, if your current username is tim.le, it would become timle1.

Can I continue to use my same password?

No, your first-time access password will be as follows:

• Personal Account Holders – last 4 digits of your social security number and your 5-digit zip code with no spaces.
• Business Account Holders – last 4 digits of your Business EIN and your 5-digit business zip code with no spaces.

Are there any changes to Bill Pay?

There will be no changes. You will only be asked, upon sign in, to re-accept bill pay terms and conditions.

How do I access the new system?

Continue to call the current number (800) 481-0584.

Can I continue to use my same PIN?

No, your first-time access PIN will be as follows:

• Personal Account Holders – last 4 digits of your social security number.
• Business Account Holders – last 5 digits of your social security number.

You will then be directed to enter a new PIN of your own.