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Frequently Asked Questions (FAQs)

We will be performing a Technology Upgrade beginning at 3:00pm on Friday, February 8th, 2019 until 8:00am on Monday, February 11th, 2019.

Why is Start Community Bank upgrading its systems?

Technology is constantly changing and evolving. We feel this is the right time for us to make these changes that will enhance the products and services we offer you.

When will the technology upgrade take place?

The Technology Upgrade will take place over the weekend beginning February 8th at 3:00pm. The Bank will be closed on Saturday, February 9th. ATMs will be available. We will reopen on Monday, February 11th at 8:00am.

Will online banking and telephone banking services be available during upgrade weekend?

These services will not be available from 3:00pm on Friday, February 8th through Monday, February 11th at 8:00am. More information about these services will be forthcoming. For Online Banking support call (888) 201-8090.

Will bill payments process during the upgrade?

Automatic or electronic bill payments that are set up prior to 3:00pm on Friday, February 8th will process as usual regardless of the payment dates.

Will my commercial loan and deposit account numbers remain the same?

Yes, there are no changes to account numbers.

Will checks remain the same?

Existing checks will not change. You can continue to use the ones you have.

Will I be able to use my ATM and/or Visa® Debit Card over the weekend?

Yes, your ATM and/or Visa® Debit Card can be used throughout the weekend. However, while ATM and debit card services will be available during the system upgrade, real-time data on your funds availability may not be. To ensure you have sufficient funds to withdraw cash and make purchases with your ATM and/or debit card during the upgrade, we are requesting you make any necessary transactions ahead of time.

What if my ATM and/or Visa® Debit Card is lost or stolen during this time frame?

The phone number to call is the same: 800-472-3272.

Will my ATM/Visa® Debit Card PIN # change?

No, your card PIN # will stay the same.

Will I continue to receive a paper statement of my account each month?

If you currently receive a paper statement each month you will continue to do so. Additionally, you will receive an “Interim Statement” which will show your account activity from February 1, 2019, through February 8th, 2019. Your next statement will cover the period from February 9, 2019 through February 28, 2019.

The new statements will have a slightly different look but contain all the same information you are accustomed to seeing.

What if I am currently enrolled for e-statements?

Once the upgrade takes place, e-statements that you previously had access to will no longer be available online. While prior e-statements will not be available to you online, going forward, you will have easy access to current monthly e-statements following the upgrade.

We recommend that you print and/or save your previous statements before February 8th as they will not be readily accessible after that date. You may also contact us for copies of these statements.

If I have funds directly deposited to my account, will this change?

No, any funds automatically deposited will not be affected by this upgrade.

When may I sign up for the new services you will be offering, such as mobile banking?

Most new services will be available during the week following the upgrade; others will follow soon thereafter.

Is my account information and personal data safe during this upgrade?

Yes. As always, your personal data and account information will remain safe and secure during this transition.

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Contact us at (203) 285-6490 or use our online contact form.