Frequently Asked Questions (FAQs)

Why did Start Community Bank upgrade its systems?

Technology is constantly changing and evolving. We felt this is the right time to make changes that enhance the products and services we offer you.

Are my commercial loan and deposit account numbers the same?

Yes, there are no changes to account numbers.

Did checks remain the same?

Existing checks did not change. You can continue to use the ones you have.

Did my ATM/Visa^® Debit Card PIN # change?

No, your card PIN # is the same.

Will I continue to receive a paper statement of my account each month?

If you previously received a paper statement each month you will continue to do so. Additionally, an "Interim Statement" was mailed which shows your account activity from February 1, 2019, through February 8, 2019.

The new statements have a slightly different look but contain all the same information you are accustomed to seeing. Your first statement in the new look will cover the period from February 9, 2019 through February 28, 2019.

How will my e-statements access change?

E-statements that you previously had access to will no longer be available online. You may contact us for copies of your previous statements.

Going forward, you will have easy access to current monthly e-statements.

If I had funds directly deposited to my account before the Technology Upgrade, will this change?

No, any funds automatically deposited were not affected by this upgrade.

Is this just the beginning of some service enhancements?

Yes, be on the lookout for new services coming soon. We'll be rolling them out in stages.